Refund and Returns Policy

Effective Date: March 7, 2025
At Chictrendciteino Car Store, we are committed to ensuring a hassle-free car-buying experience. This Refund and Returns Policy outlines the terms under which returns, refunds, and exchanges may be accepted.

For inquiries regarding our Refund and Returns Policy, please contact us:
📍 Address: 2701 W Long Lake Rd, Orleans, Michigan (MI), 48865
📞 Phone: (616) 761-2066
✉️ Email: info@chictrendciteino.com
🌐 Website: https://chictrendciteino.com

1. Eligibility for Returns & Refunds

  • Returns must be requested within 7 days of the vehicle purchase date.
  • The vehicle must not exceed 500 miles driven after purchase.
  • The vehicle must be in its original condition, free from any damage, alterations, or excessive wear.
  • The original sales receipt, keys, and any accessories must be returned with the vehicle.
  • Vehicles purchased as “as-is” or through special promotions may not be eligible for returns.

2. Return Process

  • Customers must submit a return request via email or phone with the original sales receipt.
  • Once the request is received, our team will review the eligibility and confirm the next steps.
  • If approved, an appointment will be scheduled to inspect the vehicle and initiate the return.

3. Refund Terms

  • Refunds will be processed within 10-15 business days of the return being approved and completed.
  • Refunds will be issued to the original payment method used for the purchase.
  • A restocking fee of up to 10% of the vehicle’s purchase price may apply to returned vehicles.

4. Non-Returnable Items

  • Vehicles sold “as-is” are non-returnable.
  • Special order or customized vehicles may not be eligible for returns.

5. Exchanges

  • Customers may request an exchange of a vehicle instead of a refund. The vehicle being exchanged must meet the same eligibility criteria as returns.
  • The replacement vehicle must be of equal or greater value, and the customer is responsible for any price differences.
  • Only one exchange per vehicle purchase is allowed.

6. Manufacturer Recalls

  • In the event of a manufacturer recall, customers will be directed to the manufacturer’s authorized service center for necessary repairs.
  • Refunds are not provided for manufacturer recalls; however, warranty coverage applies to repairs.

7. Special Considerations

  • If the vehicle has undisclosed defects or is damaged during delivery, it may be eligible for a return or full refund outside the typical 7-day window.
  • Customers returning a vehicle due to financing issues may incur additional charges as outlined in the financing agreement.

For more information, visit: https://chictrendciteino.com/refund-policy

Thank you for choosing Chictrendciteino Car Store. We are committed to providing a transparent and customer-focused experience.